StoryFlame Privacy Policy

Last Updated: July 5, 2024

Introduction

Welcome to StoryFlame, a product of Hidden Planet Productions Inc. ("Hidden Planet," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (storyflame.io) and our story development services (collectively, the "Services").

We respect your privacy and are committed to protecting your personal information. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Summary of Key Points

  • We collect personal information that you provide to us, such as your name, email address, and account details.
  • We use your information to provide and improve our Services, communicate with you, and ensure the security of our platform.
  • We do not sell your personal information to third parties.
  • We use industry-standard security measures to protect your information, but no method of transmission over the Internet is 100% secure.
  • You have rights regarding your personal information, including the right to access, correct, or delete your data.
  • We comply with applicable data protection laws, including GDPR and CCPA.
  • You must be 18 years or older to use our Services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Use our Services
  • Contact our customer support
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Password
  • Profile image
  • Payment information (processed securely by our payment provider, Paddle.com)
  • Details of transactions you carry out through our website or Services
  • Records and copies of your correspondence with us
  • Any other information you choose to provide

Information Automatically Collected

When you use our Services, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Usage data (e.g., pages visited, features used)
  • Location data

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. You can control cookies through your browser settings and other tools.

How We Use Your Information

We use your information for various purposes, including to:

  • Create and manage user accounts
  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to inquiries and offer support
  • Request user feedback
  • Improve user experience
  • Understand how users interact with our Services
  • Enforce terms and conditions and policies
  • Protect from abuse and malicious users
  • Respond to legal requests and prevent harm
  • Run and operate the website and Services
  • Comply with legal obligations

Disclosure of Information

We may share your information in the following situations:

  • With service providers who help us operate our business and provide our Services
  • To comply with legal obligations
  • To protect our rights, privacy, safety, or property
  • In connection with a business transaction (e.g., merger or acquisition)

We only share information with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information. These third parties are given personal information they need only in order to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

We do not sell your personal information to third parties.

Data Retention and Security

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Once the retention period expires, personal information shall be deleted. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Transfer of Information

Your information, including personal information, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Hidden Planet aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

California Privacy Rights

If you are a California resident, you have certain data protection rights under the California Consumer Privacy Act (CCPA). We will not discriminate against you for exercising your rights under the CCPA. California residents have the right to:

  • Request disclosure of the personal information we collect, use, disclose, and sell about you
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information

To exercise your rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our Services are not intended for anyone under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, please do not use our Services or provide any personal information to us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Email Marketing

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Data Breach

In the event we become aware that the security of the Services has been compromised or users' Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Hidden Planet Productions Inc. Email: hello@hiddenplanet.io


Third-Party Services

We use the following third-party services to help operate our business and provide our Services:

  • MailChimp (for email communications)
  • Google Analytics (for website analytics)
  • Hotjar (for user experience insights)
  • Microsoft Clarity (for website analytics)
  • Sentry (for error tracking)

For AI and language processing, we work with:

  • Google
  • OpenAI
  • Anthropic
  • Leonardo.ai

Our AI providers' policies explicitly state they will not use data we send them to train their models. We only send your data to these resources when necessary to provide our Services.